Cookie Policy

Last Updated: January 6, 2026

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies help us understand how you use our site, remember your preferences, and improve your experience.

2. Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility.

  • Session cookies: Keep you logged in during your visit
  • Authentication cookies: Verify your identity and account access
  • Security cookies: Protect against fraudulent activity
  • Load balancing cookies: Distribute traffic across servers

These cookies cannot be disabled as they are essential for the website to function.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

  • Umami Analytics: Privacy-focused analytics that track page views, visitor counts, and user behavior patterns
  • Performance monitoring: Track page load times and technical issues
  • Usage patterns: Understand which features are most popular

We use Umami, a privacy-focused analytics platform that does not track personal information or use invasive tracking methods.

Functional Cookies

These cookies enable enhanced functionality and personalization.

  • Preference cookies: Remember your settings and choices
  • Language cookies: Store your language preference
  • Theme cookies: Remember your display preferences
  • Chat cookies: Maintain chat session continuity

Third-Party Cookies

We use limited third-party services that may set cookies:

  • Calendly: For demo booking functionality
  • Payment processors: For secure payment processing

These third parties have their own privacy policies and cookie policies.

3. Cookie Duration

Session Cookies

Temporary cookies that are deleted when you close your browser. Used for essential functionality like maintaining your login session.

Persistent Cookies

Remain on your device for a set period (typically 30 days to 1 year) or until you delete them. Used for remembering preferences and analytics.

4. How We Use Cookies

We use cookies to:

  • Keep you signed in to your account
  • Remember your preferences and settings
  • Understand how you use our website and services
  • Improve website performance and user experience
  • Analyze traffic and usage patterns
  • Detect and prevent security issues
  • Provide personalized content and features
  • Enable chat functionality and support

5. Managing Cookies

You have several options for managing cookies:

Browser Settings

Most browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete cookies after each browsing session
  • Accept cookies from specific sites

Note: Blocking essential cookies will prevent you from using certain features of our website.

Browser-Specific Instructions

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Do Not Track

Some browsers offer a "Do Not Track" feature. While we respect your privacy preferences, there is no industry standard for how to respond to Do Not Track signals. We use privacy-focused analytics that do not track personal information.

6. Impact of Disabling Cookies

If you disable cookies, you may experience:

  • Inability to log in or stay logged in
  • Loss of saved preferences and settings
  • Reduced website functionality
  • Need to re-enter information on each visit
  • Inability to use certain features

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

8. More Information

For more information about cookies and how they work, visit:

9. Contact Us

If you have questions about our use of cookies, please contact us:

VetDesk

Email: [email protected]

Email: [email protected]

Phone: Available through Calendly booking